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How vm77 Collects, Uses and Protects Your Information

This Privacy Policy covers every piece of information you share with vm77 when you open an account, make a deposit through Touch 'n Go eWallet, Boost or GrabPay, or reach out to our support team.

Account data protectionTouch 'n Go eWallet, Boost, GrabPay payment privacyYour right to access and delete dataCookie and device data handlingLocal law compliance
vm77 How vm77 Collects, Uses and Protects Your Information
DATA HANDLING PRACTICES

How We Protect Your Account and Personal Data

We apply layered security across your account — from the moment you log in to the point your withdrawal is confirmed. SSL encryption covers all data in transit. Payment activity through GrabPay, Boost and Touch 'n Go eWallet is processed over encrypted channels, and we never store raw wallet credentials. Account access logs are reviewed for irregular patterns, and any suspicious session triggers an automatic OTP verification to your registered number before access is granted.

Cookie and Device Data

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings at any time — opting out of analytics cookies does not affect your account access.

Data Retention Policy

Account data is retained for as long as your account remains active and for the period required under applicable Malaysian law after closure. When retention is no longer required, data is deleted from our servers in line with our internal schedule.

Third-Party Data Sharing

We share data only with payment processors — Touch 'n Go eWallet, Boost, GrabPay — and only the minimum detail needed to process your transaction. We do not pass your data to advertisers or unrelated third parties.

Your Right to Access and Correct Data

You can request a full copy of the data we hold on you at any time. If any detail is incorrect — name, contact number, preferred payment method — we will update it once your identity is verified through the standard OTP process.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the data we hold on your account, ask us to correct something, or request deletion, there are three direct ways to get in touch. Our support team handles data-related requests separately from general account queries so your case reaches the right desk without unnecessary delay. Response times depend on the complexity of the request, but we acknowledge every data inquiry promptly.

Live Chat Start a live chat session from any page on vm77. For data requests, select 'Account & Privacy' in the chat topic menu so it routes to the right team member.
Email Support Send your data request to our support email address listed in your account dashboard. Include your registered contact number so we can verify your identity securely.
Account Dashboard Log in, go to Account Settings, and use the Data & Privacy section to download a copy of your stored data or to submit a deletion request directly.

Your Privacy Questions on vm77

These are the questions we receive most often about how we handle personal data, account information and payment records. If your question is not covered here, reach out via live chat or the Data & Privacy section in your account dashboard.

We collect your name, email address, contact number and identity verification details. This is required to create and secure your account and to process withdrawals accurately.

No. We record the transaction reference and amount for reconciliation but never store your e-wallet login details, PIN or full payment credentials on our servers.

Yes. Log into your account, go to Account Settings and select Data & Privacy, or send your request via email. We will verify your identity via OTP before releasing any data.

Submit a deletion request through the Data & Privacy section of your account dashboard or via our support email. Deletion follows applicable Malaysian law, which may require us to retain certain records for a set period.

We use session cookies for login continuity and analytics cookies to understand how the platform is used. You can adjust cookie settings in your browser at any time without affecting your account access.

Only the payment processors required to complete your transaction — Touch 'n Go eWallet, Boost and GrabPay receive only the minimum data needed. We do not sell or share your data with advertisers or unrelated parties.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.